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Holiday care · 25 November 2025 · 7 min read

What to Look for in a Pet and Home Sitting Service: Your Complete Guide

Carer with a cockapoo and a cat

When you’re preparing to leave your home and your beloved pets behind, the thought of finding a reliable pet and home sitting service can feel overwhelming. After all, you want to ensure that both your pets and your property are in safe hands while you’re away. But with so many options available, how do you choose the right one?

In this complete guide, we’ll walk you through everything you should consider when choosing a pet and home sitting service. From the level of care your pets need to the security of your home, we’ll help you make the best choice for your pet’s comfort, safety, and your peace of mind.

1. Trust and Reliability: The Foundation of Pet and Home Sitting

When choosing a pet and home sitting service, trust is the most important factor. You need to feel confident that the person taking care of your pets and home is reliable, professional, and trustworthy.

What to Look For:

  • Background Checks: Always ask if the service performs background checks on their sitters. For example, at Very Impawtent Pets, all franchisees undergo DBS (Disclosure and Barring Service) checks, so you can be sure that they are reliable and have a clean record. This provides an added layer of security for both your pets and your home.
  • References and Reviews: A reputable service will have positive reviews or references from other pet owners. Take the time to read testimonials from past clients or ask the company to provide you with references.

Experience: Ideally, look for a pet sitting service with experienced professionals who are comfortable handling a variety of pets. Experienced pet sitters will know how to manage different temperaments, handle emergencies, and provide the best care for your pets.

2. Professionalism and Qualifications

You want someone who not only loves animals but is also skilled and professional in providing pet and home sitting services. Whether it’s handling your pet’s medications, managing multiple pets, or taking care of your home, professionalism is key.

What to Look For:

  • Certified or Trained Sitters: Ensure that the pet sitters have training in pet care, especially for special needs pets. At Very Impawtent Pets, our franchisees undergo professional training, covering everything from basic pet care to managing pet behaviour.
  • Pet Care Knowledge: The best pet sitters will be knowledgeable about pet behaviour, feeding, and health. They should be able to recognise signs of illness or distress and know how to respond.
  • Home Care Expertise: Your pet sitter should be equipped to handle home care responsibilities, including tasks like collecting your post, watering plants, and managing light settings for security. A comprehensive service is important, as your home’s safety is just as important as your pet’s well-being.

3. Personalised Care and Attention

Every pet is different, and their care should be tailored to their specific needs. Whether your pet requires medication, a special diet, or extra playtime, you want a pet sitter who can offer customised care.

What to Look For:

  • Customised Care Plans: A good pet sitter will discuss your pet’s routine and specific needs in detail before you leave. Ensure they understand your pet’s dietary restrictions, exercise needs, and any behavioral quirks. For example, if your pet is on a special diet or needs medication, they should be able to follow those instructions without issue.
  • One-on-One Attention: Unlike kennels, where pets are often looked after in groups, in-home pet sitting provides personalised, one-on-one care. Make sure that your sitter can give your pet the attention they need and provide companionship throughout the day.

Flexible Services: If you need tailored care such as extra walks, playtime, or even grooming, ensure the service is flexible and can accommodate your pet’s needs.

4. Communication and Updates

When you’re away, it’s comforting to know that your pet is doing well. A good pet sitting service should maintain regular communication with you, offering updates, photos, and messages.

What to Look For:

  • Frequent Updates: Ask the pet sitter to provide daily updates, photos, or even videos of your pet. This will give you peace of mind and allow you to stay connected to your pet, even from afar.
  • Availability for Communication: Ensure that you can easily get in touch with your pet sitter in case of an emergency or if you simply want to check in. You should feel confident that the sitter will be responsive to your needs and concerns.
  • Emergency Procedures: Discuss emergency procedures with your pet sitting service. Make sure they know how to contact your vet in case of an emergency, and that they have a plan for any potential issues.

5. Insurance and Liability Protection

Accidents can happen, so it’s important that the pet sitting service has appropriate insurance and liability coverage. This protects both your pet and your home in the event of an unexpected issue.

What to Look For:

  • Insurance Coverage: Ensure the pet sitting service carries insurance that covers damages to your property and any potential accidents involving your pets.
  • Liability Protection: It’s also important to confirm that the pet sitter has liability protection in case of injury or illness to your pet, or damage to your home.

6. Home Security Benefits

When you hire a professional pet sitter, they don’t just look after your pet – they can also help protect your home while you’re away. A pet sitting service that includes home security features can give you peace of mind that your property is safe.

What to Look For:

  • Home Security Tasks: Your pet sitter should be able to perform simple tasks like adjusting lights, bringing in post, and watering plants. These actions can help make your home look lived-in and deter potential burglars.
  • Trusted Care for Your Property: In addition to caring for your pets, ensure that the pet sitter can handle tasks like taking out the rubbish, keeping your property secure, and maintaining a general watch on the house.

Transparency in Procedures: Discuss the specifics of what the sitter will do around the house and ensure that you’re comfortable with the level of access they’ll have.

7. Reviews, Recommendations, and Reputation

Before choosing a pet and home sitting service, take the time to look into their reputation. Word of mouth and online reviews can give you a good sense of the quality and reliability of the service.

What to Look For:

  • Online Reviews: Look for reviews on trusted platforms, and pay attention to feedback regarding both the quality of pet care and the reliability of home sitting services.
  • Personal Recommendations: If you have friends, family, or neighbours who have used a pet sitting service, ask for their recommendations. Personal experiences are invaluable when choosing the right service.
  • Company Reputation: If you’re considering a national or franchise-based service like Very Impawtent Pets, make sure they have a solid reputation for quality, professionalism, and care.

8. Cost and Value for Money

While price shouldn’t be the sole deciding factor, it’s important to understand what you’re paying for and ensure that the service offers good value for money.

What to Look For:

  • Transparent Pricing: Ensure there are no hidden costs and that the pricing structure is clearly explained upfront. Some services charge extra for overnight stays or additional pets, so be sure you know what’s included.

Value for Money: Consider what’s included in the price. A higher fee may be worth it for a DBS-checked professional with extensive experience, personalised care, and added home security benefits.

Conclusion: Why Very Impawtent Pets is the Trusted Choice

When it comes to pet and home sitting services, Very Impawtent Pets offers all of the qualities you should be looking for: trust, professionalism, personalised care, and home security. Here’s why we stand out:

  • DBS-Checked Franchisees: All of our franchisees undergo enhanced DBS checks to ensure your pet and home are in safe hands.
  • Tailored Services: We offer flexible care packages, from simple pet sitting to more comprehensive home care.
  • Comprehensive Home Security: In addition to looking after your pets, we’ll take care of your home, making it look secure and well-maintained.
  • Regular Updates: Stay connected with regular reports, photos, and messages while you’re away.
  • Fully Trained and Professional: Our franchisees are trained to provide exceptional care, ensuring your pets receive the best attention possible.

When you choose Very Impawtent Pets, you’re choosing a service that’s professional, trustworthy, and fully equipped to care for your pets and your home.

Contact us today to book your pet and home sitting service, and enjoy your time away knowing everything is in safe hands!

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